Software Complaint Analystלוח משרות

Software Complaint Analyst

קטגורית משרה 
מדעי המחשב
היקף המשרה 
תיאור המשרה 

Biosense Webster Israel is recruiting for Software Complaint Analyst in the R&D Group, located in Yoqneam, Israel.

The Software Complaint Analyst will play a pivot role in investigating customer complaints on the company medical device product, originating in potential software defects, acting between the Customer Complaint QA department and the R&D Software department.

Key Responsibilities:

  • Reception of customer complaints on the Medical Devices of the company, those assigned for R&D software investigation (when potential root cause is a software bug)
  • Preliminary software investigation of the complaint, using software debugging tools (crash dump and log analysis, step by step defect reproducing etc.)
  • Routing of complaint to appropriate R&D software developer for further handling
  • Leading the contact with the global field support teams for complaint data fetching
  • Participation in the Quality Assurance company meetings for complaint handling and trending analysis
  • Software Complaint weekly internal reports - writing and sending
  • Initiate continuous improvement actions in the software complaint management process, the company software maintainability and serviceability, by a continuous mutual learning dialogue with the software developers.
  • Sharing and presentations of interesting and teaching complaint cases with the software department
דרישות המשרה 
  • Education - BSc in Computer Science/Software Engineering/Software Testing
  • Knowledge and experience in software development in C++/C# languages - Required
  • Advanced Knowledge and Experience in software debugging in Windows environment - Required
  • Knowledge in Software Development and Testing processes - Required
  • Experience in process improvement - Required
  • Sense of customer service - Required
  • Experience in R&D environment of global/medical device companies - Preferred
  • English - professional level
פרטי המפרסם
Biosense Webster
מיקום המשרה
אזור בארץ